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How We Handle Your Privacy at kioswd

We keep your personal information locked down so you can focus on the lobby, not on worrying about your data. Every deposit you make through DANA, OVO, or GoPay passes through encrypted channels, and we never share your payment details with third parties outside…

Encrypted TransfersNo Third-Party Data SalesAccount-Level ControlE-Wallet Privacy

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DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Privacy is not an afterthought here — it shapes how we build account features, process e-wallet payments, and store session logs. Below are the specific practices we follow so your data stays under control.

Encryption in Transit

Every data packet between your device and our servers travels through SSL encryption. Whether you are depositing via OVO or browsing slots on mobile, the connection stays encrypted end to end, preventing interception by outside parties.

Cookie Management

We use session cookies to keep you logged in and preference cookies to remember your lobby layout. No advertising cookies are shared with external ad networks. Clear them from your browser settings whenever you like — your account still works fine.

Account Security Layers

Your login relies on a password plus OTP sent to your registered phone number. If someone tries to access your account from a new device, we flag it and send you a verification prompt before granting entry. Two layers, not one.

Data Retention Limits

We keep transaction records and account details only as long as regulatory requirements demand. Once the retention window closes and you have requested deletion, we purge personal identifiers from our active databases completely.

Third-Party Sharing

Payment processors like DANA, OVO, and GoPay receive only the data needed to complete your deposit or withdrawal. We never hand over browsing behaviour, game history, or chat logs to any external party for marketing or profiling purposes.

Requesting Changes

You can ask us to correct inaccurate data, export a copy of your stored information, or delete your account entirely. Reach out via live chat or email, confirm your identity with your registered phone number, and we handle the rest.

PRIVACY HELP CHANNELS

Reach Us About Your Data

If you want to know what data we hold, request corrections, or ask us to delete your account information, our support team handles privacy queries directly. You do not need to fill out a separate form — just reach out through any of the channels below and mention it is a privacy request.

Live Chat Open live chat from any page on the site. Mention your privacy concern and the agent will route you to the data team. Available around the clock so you can raise a request whenever it crosses your mind.

Email Send a message to our support email with the subject line containing 'Privacy Request' and your registered phone number. We aim to acknowledge within one business day and resolve within a few working days.

In-App Message Tap the support icon inside your account dashboard on mobile. Attach any screenshots if you need to show us exactly which data you want amended or removed. Same team, same response window as email.

What This Privacy Policy Covers

kioswd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

This policy explains what personal data we collect when you create an account, make deposits via DANA, OVO, or GoPay, browse game lobbies, or contact our support team. We collect your registration details — name, email, phone number — and transaction records tied to your chosen

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e-wallet. When you log in from your phone or desktop browser, we also record device type, IP address, and session timestamps to help secure your account against unauthorised access. We do not collect biometric data or location coordinates beyond what your device shares by default with
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your browser. Your transaction history with payment providers stays between you, us, and the payment processor — we do not sell, rent, or trade this information. Cookie data helps us remember your preferences, keep sessions active, and improve how the lobby loads on your device. You
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can adjust cookie permissions through your browser settings at any time. Our data practices depend on local law and are available where local law permits. If you deposit through GoPay and later request account deletion, we retain only what regulatory obligations require, then purge the rest.
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Players in Batam and across the archipelago receive the same privacy protections regardless of which e-wallet they use.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data and Privacy

We get regular questions from account holders about what happens to their personal information. Here are clear answers so you know exactly where you stand.

We collect your name, email address, phone number, and the e-wallet identifier you use for deposits — whether that is DANA, OVO, or GoPay. We also log your device type and IP at the time of registration to protect against fraudulent sign-ups.

No. Your DANA, OVO, or GoPay transaction data is shared only with the payment processor needed to complete your deposit or withdrawal. We never pass financial details to advertising networks, data brokers, or any unrelated third parties.

Open live chat or send an email to our support team with the subject line 'Data Export Request' and your registered phone number. Once we verify your identity, we compile the file and send it to your registered email within a few working days.

Yes. Contact support through live chat or email and request full account deletion. After identity verification, we remove personal identifiers from active systems. Some transaction records may be retained where local regulatory obligations require it.

We use session cookies for login persistence and preference cookies for lobby layout. No third-party advertising cookies run on our pages. You can clear or block cookies in your browser settings at any time without losing your account — you will just need to log in again.

The transfer between your e-wallet app and our servers is encrypted with SSL. The payment processor handles authentication inside its own app environment, meaning your e-wallet PIN never touches our infrastructure directly.

We do not request GPS coordinates from your device. The only location-related data we collect is your IP address at login, which gives a general regional indicator. We use this solely for security flagging, not for advertising or profiling.

Transaction records are retained for the period required by applicable regulatory frameworks. Once that window closes and you have requested deletion, we remove personal identifiers from those records. Aggregated, anonymised data may remain for internal reporting.

Inactive accounts remain stored with the same protections as active ones. After an extended inactivity period, we may reach out to your registered email to confirm whether you want to keep the account. If you choose closure, standard deletion procedures apply.

Our core data-handling practices apply uniformly, but specific rights and retention periods depend on local law in eligible regions. If local regulations grant you additional data rights beyond what is listed here, those rights apply to your account automatically.

How We Handle Your Privacy at kioswd

How We Protect and Manage Your Information

Encryption in Transit

Cookie Management

Account Security Layers

Data Retention Limits

Third-Party Sharing

Requesting Changes

Reach Us About Your Data

Common Questions About Your Data and Privacy

01 What personal data does kioswd collect when I register?

02 Does kioswd share my payment details with advertisers?

03 How can I request a copy of all data you hold about me?

04 Can I delete my account and all associated data?

05 What cookies does the site use and can I turn them off?

06 How is my data protected during a DANA or GoPay deposit?

07 Does kioswd track my location through GPS?

08 How long do you keep my transaction history?

09 What happens to my data if I stop using my account for a long time?

10 Is this privacy policy the same for all regions?

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