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How We Handle Your Data and Account

We keep our legal commitments straightforward so you know exactly what happens with your personal data, how we store account information, and what rights you hold over it.

Data TransparencyAccount OwnershipCookie DisclosureContact PathsRegional Compliance

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LEGAL CONTACT PATHS

Reach Us About Any Policy Question

When you have a question about data use, account restrictions, or your rights under our terms, reach us through any of these channels. We handle legal and policy queries with the same priority as account issues — no separate queue, no runaround.

Team online

Live Chat

Open the chat widget from any page on kioswd. Mention that your question is policy-related so the agent routes it correctly. You can ask about data deletion, cookie consent, account closure or eligibility in real time.

Email

Send your legal query to the address listed in your account settings. Include your registered username so we can locate your records. Expect a written response that you can keep for your own files.

Account Settings Panel

Inside your profile you will find a dedicated section for data requests. Submit a formal request to export, correct or delete personal information directly from there — no external form required.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

Every policy decision we make ties back to one principle: your data belongs to you, and we hold it only to keep your account running smoothly. Here is how that plays out across six concrete areas.

Data Collection Scope

We collect your email, phone number, and the e-wallet identifier you use for DANA, OVO or GoPay deposits. No additional personal documents are stored unless a withdrawal verification step requires them.

Cookie Usage

Cookies on kioswd track session state, language choice, and lobby preferences. We do not use tracking pixels from ad networks. You can clear cookies in your mobile browser without losing account access — just log in again.

Account Security Layers

Each login generates an OTP sent to your registered phone number. Withdrawal requests trigger a second confirmation step. If you suspect unauthorised access, use the freeze button in account settings to lock everything immediately.

Data Retention Period

Active accounts retain data for as long as you keep using them. After you close your account, we hold records only for the period local law mandates — then everything is permanently deleted from our servers.

Who to Contact for Changes

You can update your email, phone number or linked e-wallet directly in the account panel. For corrections to identity data used during wallet verification, reach live chat and request a manual review by the compliance team.

How to Request Data Export

Navigate to account settings, select the data request tab, and choose export. We compile a machine-readable file of all personal data we hold — transaction history, login logs, linked payment methods — and deliver it within a reasonable period.

Our Legal Position and What It Means for You

kioswd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

kioswd operates under a jurisdiction-dependent framework, meaning your eligibility to hold an account, deposit via DANA, OVO or GoPay, and access lobby features depends entirely on the laws applicable in your location. We do not claim universal availability. Our terms of service govern the relationship between

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you and the platform from the moment you create an account. We collect only the data necessary to run your wallet, verify your identity during withdrawals, and maintain session security. Personal information is never sold to third parties. Cookie data helps us remember your language preference
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and session state — you can manage cookie permissions through your browser at any time. If local regulation changes in a way that affects your account, we notify you through the email address tied to your profile. Retention of personal data lasts only as long as
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your account remains active or as long as law requires us to keep records. After account closure and any mandatory retention window, we delete stored data. Players in Batam and across other supported areas share the same policy protections regardless of which e-wallet they use for
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deposits.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Legal Rights

We answer the policy questions our account holders actually ask. If yours is not listed, use live chat or email and we will respond directly.

We store your email address, phone number, and the e-wallet identifier linked to your DANA, OVO or GoPay account. Additional identity documents are requested only if a withdrawal verification step requires it — otherwise, nothing extra.

Yes. Open account settings, go to the data request section, and submit a deletion request. Once processed and any legally required retention period has passed, we permanently remove your records from our servers.

Cookies remember your session, language preference and lobby layout. We do not share cookie data with advertising networks. You can clear them in your browser any time — the only effect is needing to log in again.

Access depends on local law and eligible regions. We do not claim global availability. If your jurisdiction restricts access, the platform may limit certain features or prevent account creation entirely.

Reach our compliance team through live chat or the email address in your account panel. Mention your concern clearly, include your username, and we will investigate and respond in writing so you have a record.

No. Your DANA, OVO or GoPay wallet identifier is used solely to process your deposits and withdrawals. We do not sell, rent or share payment information with any external party.

We retain transaction logs only for the duration required by applicable local regulations. After that mandatory window closes, all records tied to your closed account are permanently deleted.

Yes. In your account settings you will find a data export option. We compile a machine-readable file containing your profile data, login history and linked payment methods, then deliver it to your registered email.

We notify you at the email address tied to your profile. The notification explains what changed, how it affects your account access or stored data, and what steps — if any — you need to take.

Open your account settings and edit the contact fields directly. If the change involves identity verification documents, request a manual update via live chat so the compliance team can confirm the new details.

How We Handle Your Data and Account

Reach Us About Any Policy Question

Live Chat

Email

Account Settings Panel

Data Handling, Cookies and Account Security

Common Questions About Your Legal Rights

01 What personal data does kioswd store when I open an account?

02 Can I request deletion of all my personal data?

03 How do cookies affect my experience on this site?

04 Is my account accessible from all regions?

05 Who can I contact if I believe my data has been mishandled?

06 Does kioswd share my payment details with third parties?

07 How long does kioswd keep my transaction history after I close my account?

08 Can I export a copy of my personal data?

09 What happens if local regulations change and affect my account?

10 How do I update the phone number or email linked to my account for legal correspondence?

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